Shipping policy
Shipping Policy
Last updated: 18 August 2026
At FAOutfit, we aim to provide a reliable and straightforward delivery experience. We carefully prepare every order for dispatch and work with trusted delivery partners to get your products to you as efficiently as possible.
1. UK Shipping
We currently offer delivery across the United Kingdom.
Estimated delivery time: 5–7 working days
Delivery times are calculated in working days (Monday to Friday) and exclude weekends and UK public holidays.
Once your order has been dispatched, you will receive a confirmation email with your delivery information and, where available, tracking details.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather, public holidays or other unforeseen disruptions.
2. Order Processing
Orders are normally processed and prepared for dispatch after they are received.
The estimated 5–7 working day delivery period begins once your order has been dispatched.
During particularly busy periods, such as product launches, promotions, Black Friday, Christmas and other peak periods, processing or delivery may take slightly longer.
3. Delivery Address
Please ensure that your delivery address and contact details are accurate when placing your order.
FAOutfit cannot be responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided at checkout.
If you realise that you have entered incorrect delivery information, please contact us as soon as possible at:
We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
4. Tracking Your Order
Where tracking is available, tracking information will be provided once your order has been dispatched.
You can use the tracking information provided by the delivery carrier to monitor the progress of your shipment.
Please allow some time for tracking information to become active after dispatch.
5. Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us at:
We will work with you and, where appropriate, the delivery carrier to investigate the delay.
If an order is confirmed as lost in transit, we will work with you to provide an appropriate resolution in accordance with your consumer rights.
6. Damaged Packages
If your parcel arrives visibly damaged, please contact us as soon as possible at fafashionlimited@gmail.com.
Where appropriate, please provide photographs of the packaging and the damaged product so that we can investigate the issue and assist you with the appropriate resolution.
7. International Delivery
International delivery availability and delivery times may vary depending on the destination.
Where international shipping is available, the applicable delivery options, costs and estimated delivery times will be displayed at checkout.
International customers may also be responsible for applicable customs duties, import taxes or other charges imposed by the destination country, where applicable.
8. Contact Us
If you have any questions regarding your order or delivery, please contact:
FAOutfit Customer Support
Email: fafashionlimited@gmail.com
We are committed to providing our customers with a reliable and transparent delivery experience.