Refund policy
Returns & Refunds Policy
Last updated: 18 August 2026
At FAOutfit, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be able to return it in accordance with the terms below.
This policy applies to purchases made through the FAOutfit website.
1. Our 30-Day Returns Policy
We offer a 30-day returns period, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be returned within 30 days of delivery.
- Be unworn and unused.
- Be in the same condition in which you received it.
- Have all original tags and labels attached.
- Be returned in its original packaging, where applicable.
- Include your order number or other valid proof of purchase.
For hygiene reasons, certain products may only be returned if they are unused and, where applicable, have their original hygiene seals intact.
We reserve the right to refuse a return where an item shows signs of wear, washing, damage, alteration or use beyond what would reasonably be permitted when inspecting an item in a shop.
2. How to Request a Return
To request a return, please contact us at:
Please include your order number, the item(s) you wish to return and, where relevant, the reason for your return.
Please do not send an item back before your return has been approved and you have received return instructions.
If your return is accepted, we will provide you with the relevant return instructions and, where applicable, a return shipping label.
Returns should be sent only to the return address provided by FAOutfit. Please do not send returns to any address shown elsewhere on our website unless we have specifically instructed you to do so.
Return address:
[INSERT RETURN ADDRESS]
3. Return Shipping
Unless the item is faulty, damaged, incorrect or otherwise not as described, the cost of returning an item under our voluntary 30-day returns policy may be the responsibility of the customer.
Where FAOutfit provides a return label, any applicable return shipping cost or deduction will be communicated to you before the return is processed.
If you are returning an item because it is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can arrange the appropriate solution.
4. Faulty, Damaged or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, faulty or incorrect, please contact us as soon as reasonably possible at:
Please provide your order number and, where appropriate, photographs showing the issue.
We will assess the problem and, where appropriate, arrange a replacement, repair or refund in accordance with your legal rights.
Nothing in this policy affects your statutory rights as a consumer.
5. Items That Cannot Be Returned
Our products are primarily clothing, activewear, outerwear and accessories. Certain items may not be eligible for return where this is permitted by law, including items that:
- Have been worn or used beyond reasonable inspection.
- Have been washed or altered.
- Are damaged after delivery through customer use or improper care.
- Are missing original tags or packaging where these are required for the return.
- Are personalised or made specifically to your requirements.
For hygiene reasons, certain products may also be excluded from return once their hygiene seal has been removed, where permitted by applicable law.
Sale items are not automatically excluded from your statutory rights. If a sale item is faulty, not as described or otherwise covered by your legal consumer rights, those rights still apply.
Gift cards are non-refundable except where required by law.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
6. UK Consumer Rights
Our 30-day returns policy is an additional benefit provided by FAOutfit and does not replace or limit your statutory consumer rights.
Under UK consumer law, customers have legal rights relating to goods that are, for example, faulty, not as described or not of satisfactory quality.
These rights may provide remedies beyond our voluntary 30-day returns policy.
Where applicable, you may also have a statutory right to cancel an online order within 14 days of receiving the goods, followed by a further 14 days to return them.
When exercising a statutory cancellation right, you may be responsible for the direct cost of returning the goods unless we have agreed otherwise or the goods are faulty or otherwise do not conform to the contract.
These statutory rights are separate from our voluntary 30-day returns policy.
7. International & European Union Orders
If you purchase from outside the UK, additional consumer rights may apply depending on the country to which your order is delivered.
For customers in the European Economic Area (EEA) and other jurisdictions where a statutory cooling-off period applies, your legal cancellation rights will be respected in accordance with the applicable local law.
Where applicable, customers may have a 14-day right to cancel an online purchase without giving a reason, subject to the relevant legal exceptions.
This policy does not restrict any mandatory consumer rights that apply in the country where your order is delivered.
8. Exchanges
We do not currently offer direct exchanges as standard.
If you require a different size, colour or product, the simplest option is to request a return for the original item and place a new order for the replacement item.
Your replacement order will be subject to the availability and pricing applicable at the time the new order is placed.
9. Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If your refund is approved, the refund will normally be issued to your original payment method.
Please allow up to 10 business days for FAOutfit to process an approved refund. Your bank, card provider or payment service provider may require additional time to make the funds available in your account.
If you have not received your refund after the applicable processing period, please contact us at:
10. Partial or Reduced Refunds
Where permitted by law, we may reduce the amount refunded if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning and that handling has resulted in a loss in value.
Any such deduction will be assessed fairly and in accordance with applicable consumer law.
11. Contact Us
If you have any questions about returns, refunds, faulty products or exchanges, please contact our customer support team:
Email: fafashionlimited@gmail.com
FAOutfit Customer Support- +44 7421 554050
We will be happy to assist you with your return and provide the relevant instructions.